What personal information does CBH collect and hold?
The type of personal information CBH collects and holds will depend on how you interact with CBH. CBH may collect personal information about you which allows CBH to carry on its business and provide services to you, including names, addresses, dates of birth, occupation, banking information, type of grain grown, amount of grain grown, interests, hobbies and similar information. CBH may also collect and hold credit information. This information may be collected directly from you in a number of ways, for example, as a response to a request for information made by CBH, as part of any forms you may need to submit to CBH or during the process of entering into an agreement with CBH for the purchase or sale of goods and services.
At or before the time CBH collects personal information, CBH will take reasonable steps to ensure that you are made aware of who CBH is, the purpose of the collection, the organisations to who CBH would usually disclose information as part of providing services to you, the fact that you are able to gain access to the information held about you and the main consequences for you if all or part of the information is not collected.
What sensitive information does CBH collect and hold?
In some circumstances CBH may have to collect sensitive information (as defined in the Privacy Act), specifically health information related to individuals who have been involved in an accident or incident on the CBH premises. CBH will not collect this sensitive information without the consent of the individual concerned and CBH will only retain that information as a record related to the accident or incident. With respect to sensitive information related to employees or potential employees CBH will only use the sensitive information contained in its employee records in a manner and for a purpose consistent with the employment or former employment (as the case may be) of the individual concerned.
How does CBH use personal information?
The primary purposes for which CBH collects and uses personal information are:
- providing you with services focused on the marketing, handling, optimisation, storage and transport of grain and oil seed;
- identifying people authorised to deal with grain entitlement;
- purchasing grain from you;
- providing you with grain you have purchased from CBH;
- maintaining records in relation to entitlement to grains, oilseeds and pulses;
- making payment to you and receiving payment from you;
- measuring, developing and implementing products and services for you;
- activities and initiatives within the agriculture and transport industries; and
- studying the promotion and development of Australian agricultural resources.
When does CBH disclose personal information?
CBH only discloses personal information in accordance with the purpose for which it was collected, as permitted by law or otherwise with your consent which may at times be implied from your dealings with CBH. For instance, if you transfer grain owned by you and held within CBH to a particular marketer CBH is entitled to assume that you will want CBH to notify that marketer that you have transferred an entitlement to a specified portion of grain. CBH may also disclose personal information in the promotion and development of Australian agricultural resources either internally or through consultants. Generally CBH will de-identify and aggregate any information provided to people or organisations external to CBH such that you cannot be identified. In addition, CBH will require any external service provider to maintain the confidentiality of that personal information.
Disclosure to overseas recipients
Cookies and Beacons
CBH may store some information (cookies) on your web browser. This is to enable you to view and log in to all CBH services, to allow CBH to tailor services to individual preferences and to save you time if you visit the site again. They may also help CBH study the browsing patterns of website users and improve the website design and content. Most internet browsers allow you to set them to warn you before a cookie is stored or block cookies altogether. If you decline some cookies it may impede your ability to properly view or log into all the facilities on the website.
How does CBH manage my credit information?
How does CBH keep your personal information secure?
How do I access my personal information?
If you believe that CBH has personal information relating to you please send your enquiry to:
[post] CBH Privacy Officer, Gayfer House 30 Delhi Street WEST PERTH WA 6005
[fax] (08) 9322 3942
[phone] (08) 9237 9600
[email/web option] email@example.com
CBH will investigate whether it holds any relevant information on you, and if so, notify you of the types of information that it holds. CBH will endeavour to respond to you as quickly as is reasonably possible, but in any event will ensure that you have a response within 30 days of your request, including any reasons for refusing to allow access to all, or part, of the personal information. CBH may be entitled to withhold all or some of the information from you where it considers that:
- to provide access would:
– in the case of personal information, pose a serious and imminent threat to the life or health of any individual; or – in the case of health information, pose a serious threat to the life or health of any individual;
- to provide access would have an unreasonable impact upon the privacy of other individuals;
- the request for access is unreasonable or frivolous;
- the information relates to existing or anticipated legal proceedings between CBH and you and the information would not be accessible by the process of discovery in those proceedings;
- providing access would reveal CBH’s intentions in relation to negotiations with you and would prejudice those negotiations;
- providing access would be unlawful, likely to prejudice an investigation of possible unlawful activity, or likely to interfere with the administration of the law or impact on related matters (for example, where an enforcement body has lawfully requested CBH do not disclose the information for national security reasons); or
- the provision of the information would reveal a commercially sensitive decision making process. In these circumstances CBH may provide an explanation for the commercially sensitive decision rather than direct access to the information.
CBH will not charge you for making a request for access to personal information. However, CBH may, at its discretion, charge you for the reasonable costs incurred in providing you access to that information (for example, staff costs in searching for, locating and retrieving the information, copying and sending the information, etc.).
How do I correct personal information?
If, following access to personal information stored by CBH, you consider that the information is incorrect, you may ask CBH to correct the information. CBH will respond to any such request within a reasonable time. If CBH refuse to amend the information stored it will provide you with the reasons for its refusal, unless it would be unreasonable to provide those details (for example, where providing reasons would prejudice an investigation of unlawful activity or enforcement action by an enforcement body).
How do I make a complaint?
If you are unhappy with the decision:
- to refuse access to personal information; or
- to refuse to correct the personal information,
you may advise CBH in writing and CBH will respond within a reasonable timeframe. If you are still unhappy with the decision you may make a complaint to the Australian Information Commissioner or to a recognised external dispute resolution scheme of which you are a member.
Contact details for the Australian Information Commissioner are:
The CBH website may contain links to other websites and those third party websites may collect personal information about you. CBH are not responsible for the privacy practices of other businesses or the content of websites that are linked to the CBH website. CBH advises you to read the privacy statements of each and every website that you access through the CBH website.